Shipping Policy

Last Updated: September 2026

At Tarteeb Gulf, we aim to make your shopping experience simple, reliable, and convenient. All orders are processed and fulfilled through our UAE-based fulfillment and delivery partners.

Order Processing

Orders are processed after they are successfully placed and confirmed.

Orders are generally prepared for dispatch within 1–2 business days, depending on product availability and order volume.

Once your order has been dispatched, it will be handed over to our delivery partner for delivery to the address provided at checkout.

Delivery Time

Estimated delivery time within the UAE is generally:

1–2 business days after dispatch.

Delivery times may vary depending on your location, product availability, weather conditions, public holidays, or circumstances outside our control.

Remote or difficult-to-reach locations may require additional delivery time.

Delivery Charges

Any applicable delivery charges will be displayed during checkout before you complete your order.

Where free delivery is offered, this will be clearly mentioned on the product page or at checkout.

Cash on Delivery

Where Cash on Delivery (COD) is available, you may pay for your order when it is delivered to you.

Please make sure that your phone number and delivery address are correct and that you are available to receive the order.

Order Confirmation

Our team or delivery partner may contact you by phone or WhatsApp to confirm your order and delivery details.

Orders may be cancelled if the customer cannot be reached or does not confirm the order.

Delivery Attempts

The delivery partner may make more than one delivery attempt depending on the circumstances.

If you miss a delivery call or attempt, please contact the delivery partner as soon as possible to arrange delivery.

If an order is returned because the customer was unavailable, refused the parcel, provided an incorrect address, or could not be contacted, additional charges may apply for a new delivery attempt.

Incorrect Address or Contact Information

Customers are responsible for providing a complete and accurate delivery address and active contact number.

Tarteeb Gulf is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

Delayed or Lost Orders

Although we work with reliable delivery partners, occasional delays may occur due to circumstances beyond our control.

If your order appears to be significantly delayed, please contact our customer support team with your order number so we can assist you.

If a parcel is confirmed as lost by the delivery partner, we will work with the relevant fulfillment and delivery partners to resolve the issue.

Returned or Undelivered Orders

An order may be returned to the fulfillment center if:

• The customer refuses to receive the order

• The customer is unavailable after delivery attempts

• The provided address is incorrect or incomplete

• The customer cannot be contacted

• The delivery cannot be completed for reasons attributable to the customer

If you still wish to receive a returned order, a new delivery may be arranged subject to applicable delivery or re-shipping charges.

Damaged Products

If your package arrives visibly damaged, please contact us as soon as possible after receiving the order.

For damaged or incorrect products, please contact our support team with your order number and clear photos/videos of the product and packaging so that we can investigate the issue and provide the appropriate solution.

Contact Us

If you have any questions about your order or delivery, please contact us through the contact details provided on our website.

Store: Tarteeb Gulf
Website: tarteebgulf.store

We appreciate your trust in Tarteeb Gulf and are committed to providing a smooth shopping experience.